They touted the merits of their "primary" insurance company and told you it was worth paying a higher premium. They didn't provide quotes from any other insurance carriers, or maybe only offered a few options. Or they might have told you an expensive whole life insurance policy was the answer to all your problems. An insurance agent like this is surrounded by conflicts of interest to sell you products in hopes of earning company trips, bonuses, and other fringe benefits. Did you get the best deal?